Executive Summary

The Operational Excellence Management and Institutional Operating Model Design training program is designed to enable leaders and managers to design and implement effective operating models that support institutional excellence and operational sustainability. The program focuses on building an integrated operational excellence methodology and aligning the operating model with operational planning and strategic objectives, ensuring improved performance, increased efficiency, and stronger institutional execution and follow-up capabilities.

Program Introduction

Operational excellence has become a critical success factor for modern organizations, particularly in increasingly complex operating environments with higher expectations for performance, governance, and accountability. The operating model represents the practical framework through which strategy is translated into structured processes, clearly defined roles, and measurable performance indicators.

This program provides a structured and practical approach to understanding operational excellence, designing institutional operating models for structured departments, and linking them effectively with operational planning to achieve sustainable institutional performance and results.

Program Objectives

By the end of this program, participants will be able to:

• Understand the concept of operational excellence and its role in achieving institutional excellence
• Distinguish between operational efficiency and operational excellence and their impact on organizational performance
• Identify the core components of an institutional operating model and its alignment with strategy
• Design a comprehensive operational excellence methodology at the departmental level
• Align operating models with operational planning and strategic objectives
• Develop operational performance indicators that support continuous improvement and sustainability

Target Audience

• Executive leadership and senior management
• Department heads and section managers
• Institutional planning and organizational development professionals
• Quality, excellence, and performance management teams
• Operations and institutional performance specialists

Benefits for the Organization

• Improved ability to execute strategy with clarity and consistency
• Development of a clear and integrated institutional operating model
• Enhanced operational efficiency and reduced duplication and waste
• Stronger governance and operational oversight
• More effective operational planning supported by measurable KPIs
• Embedded culture of excellence and continuous improvement
• Sustainable operational performance and long-term results

Benefits for the Participant

• Comprehensive understanding of operational excellence and operating model design
• Practical skills in building and applying operational excellence methodologies
• Ability to link strategy with execution and operational planning
• Enhanced process analysis and role definition capabilities
• Proficiency in designing and managing operational KPIs
• Improved change leadership and performance improvement skills
• Increased professional competence and leadership readiness

Training Program Content

Day One: Introduction to Operational Excellence and Institutional Excellence

• The concept of operational excellence and its importance in modern organizations
• Differences between operational efficiency and operational excellence
• Institutional excellence: key concepts, dimensions, and requirements
• The relationship between operational excellence and institutional governance
• Leadership roles in building and sustaining a culture of excellence
• Common challenges in operational excellence implementation

Day Two: Operating Model Concept and Structure

• Definition of the operating model and its role in strategy execution
• Core components of the institutional operating model
• Relationship between the operating model and organizational structure
• Differences between operating models and business models
• Aligning the operating model with organizational vision and mission
• Assessment and evaluation of existing operating models

Day Three: Building an Operational Excellence Methodology for Structured Departments

• The concept and importance of operational methodologies
• Key steps in developing an operational excellence methodology
• Mapping and analyzing operational processes
• Defining operational roles and responsibilities
• Designing operational performance indicators
• Managing change associated with methodology implementation

Day Four: Institutional Excellence and Operational Planning

• The role of operational planning in achieving institutional excellence
• Linking strategic planning with operational planning
• Translating strategic objectives into operational plans
• Developing departmental operational plans
• Managing resources and budgets within operational planning
• Monitoring execution and ensuring alignment across departments

Day Five: Performance Measurement and Sustainability in Operational Excellence

• Performance measurement within the operational excellence framework
• Designing and implementing operational KPIs
• Operational monitoring and reporting tools
• Continuous improvement and lessons learned management
• Ensuring sustainability of the operating model
• Developing a practical roadmap for institutional implementation

Frequently Asked Questions

What is the main objective of this training program?

The program aims to equip participants with the knowledge and practical frameworks required to design and implement institutional operating models aligned with operational excellence and operational planning, supporting improved performance and long-term sustainability.

Is the program theoretical or practical?

The program combines conceptual frameworks with applied methodologies, focusing on operating model design, operational excellence implementation, planning alignment, and performance measurement.

Is this program suitable for both public and private sector organizations?

Yes, the program is designed to be applicable across both public and private sector institutions and can be adapted to different organizational contexts.

Does the program require prior experience in operational excellence or operations management?

No specialized prior experience is required. However, the program is particularly suitable for leaders, managers, and professionals involved in operations, planning, development, and performance management.

How does this program differ from quality or continuous improvement programs?

This program focuses on developing an integrated operating model and operational excellence methodology that links strategy, operations, planning, and execution, rather than concentrating solely on quality tools or isolated process improvements.

Can the outcomes of this program be applied immediately within organizations?

Yes, the program provides a clear and practical implementation framework that enables participants to initiate operating model development and operational excellence implementation in a structured and sustainable manner.

Conclusion

Operational excellence is a fundamental driver of institutional success in today’s complex organizational environments. Achieving sustainable results requires more than strategic intent; it demands a clear operating model, a structured execution methodology, and integrated operational planning.

This program equips participants with practical tools and frameworks to design, implement, and sustain institutional operating models that enhance performance, strengthen governance, and support long-term organizational excellence.